We, Antoine Karam For Trade and Commerce SAL, a company currently operating the sale in Lebanon and abroad of Antoine Karam House Linen products (“We”, “Us” “ANTOINE KARAM” or the “Data Controller”), take your privacy very seriously and are fully committed to protecting it. We believe that you should know what personal data we collect and use, as well as understand your rights in respect of your personal data.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.antoinekaram.com (the “Website”).



While using our Website, we may collect personal data either directly from you or indirectly.

When you create an account or make a purchase or attempt to make a purchase through the Website, we collect certain information from you. We may ask you to fill in your personal data to grant you access to any functionality or service of the Website, and will mark certain fields as compulsory, in the event that they are necessary to provide the service or grant you access to the functionality in question. Please take into account that, if you decide not to make such data available to us, you may be unable to complete your user registration or to enjoy the services and functionalities we offer.

This information may include your identity, contact details, preferences, payment information and other information that we may deem necessary to render the services sought.

Notwithstanding the fact that we will process your data for the time strictly necessary to achieve the purpose in question as specified above, we will subsequently keep them duly stored and protected with restricted access in compliance with the prevailing legislation.

In addition to the above, when you visit the Website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the Cookies that are installed on your device. Additionally, as you browse the Website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Website, and information about how you interact with the Website using the following technologies:


  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.
  • “Log files” track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Website.
  • [insert descriptions of other types of tracking technologies used and feel free to amend any of the above if needed]



Depending on how you interact with our Website, i.e., depending on the services, products or functionalities sought, we will process your personal data for the following purposes:

  • Your personal data (for example, your name, surname, phone number, email address, address, date of birth, language and country from which you interact with us, etc.) will enable us to proceed with your order and manage your registration as a user of the Website if applicable.

We process your data because this is necessary for the terms regulating the use of the Website. In other words, we would be unable to fulfil your order without processing your personal data. However, we have a legal obligation to keep some of your personal data even after you have asked us to delete it. We will only keep what we absolutely need to, and only to make sure we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms of Service.

We also process your personal data for other purposes, such as:

  • To contact you for updates or informative notices related to ordered products including quality surveys and to be able to establish the degree of customer satisfaction with the provided service.  
  • To activate the mechanisms necessary to prevent and detect unauthorised uses of the Website (for example, during the purchase and returns process) as well as potential fraud being committed against you and/or against us. If we consider that the transaction may be fraudulent or we detect abnormal behaviour which indicates attempted fraudulent use of our features, products or services, this processing may result in consequences such as the blocking of the transaction or the deletion of your account.
  • To manage post-purchase potential returns and product availability queries.
  • Economic and transactional information (for example, your payment or card data, information on your purchases, orders, returns, etc.) to take payment, give refunds and keep a record of any financial transactions with you.

We also process such information for other purposes, such as:

  • To manage payment of the products that you purchase, regardless of the payment method adopted.
  • To manage potential post-purchase returns and availability queries.
  • To make available to you invoices of the purchases you have made through the Website.

Certain processing of data related to the purchase process is only activated upon your request, as is the case of the storage of payment data for future purchases. If while purchasing any of our products through the Website, you opt to activate the “save your payment data or/and your shipment address for future purchases” functionality, we will need to process the indicated data for activation and implementation of that functionality. Consent to the activation of this functionality enables your autocompleted payment data to appear in subsequent purchases so that you do not need to introduce them in each new process, and such data will be deemed valid and effective for subsequent purchases. You may change or cancel your payment data at any time through the payment information section of your Website registered user account.

We will process your data for as long as we are required to keep it to ensure that we meet our legal requirements.

  • Information collected when you browse our Website (for example, the location data if applicable, the device identification number or the advertising ID, IP address, device type etc.) to meet requests, enhance our service and to protect our Website.

We also process such information for other purposes, such as:

  • To monitor visitors to our Website;
  • To analyse the behaviour of the visitors to our Website;
  • To improve our Website.
  • Commercial information (for example, if you have subscribed to our newsletter) and information about your tastes and preferences for marketing purposes.

We also process such information for other purposes, such as:

  • To personalise the services we offer you and enable us to give you recommendations based on your interactions with us on the Website and an analysis of your user profile to establish your preferences and therefore which products and services are most fit to your style when sending you information since we understand that the processing of such data is also beneficial to you because it allows you to improve your user experience and access the information in accordance with your preferences.
  • If and when you subscribe to our Newsletter, to process your personal data to manage your subscription, including to send customised information on our products or services through various means (such as e-mail or SMS).Remember that you may unsubscribe from the Newsletter at any time without cost through the “Newsletter” section of the Website, in addition to through the instructions that we provide you with in each notice.
  • If you use social media, to provide the companies with which we collaborate, certain information so that they, as data controllers, can show you our brand ads and, in general, offer you and users like you advertisements which take into account your profile on said social media sites. If you want information about the use of your data and how advertising works on social media, we recommend you review the privacy policies of the social media sites on which you have profiles.  
  • To engage in data enrichment: when we gather your personal data from a variety of sources, we may consolidate them under certain circumstances for the purpose of improving our understanding of your needs and preferences related to our products and services (including for the purposes of analyses, generating user profiles, marketing studies, quality surveys and improving our interactions with our customers). This refers, for example, to the way we may combine your information if you have a registered account and, using the same email linked to your account, you make a purchase as a guest, or to information which is automatically compiled (such as IP and MAC addresses or metadata) which we may link with the information you have provided us directly through your activity on the Website or in any of our stores (for example, information related to your purchases, whether in stores or online, your preferences, etc.).  
  • To manage your participation in any promotions, offers or discount schemes you choose to participate in.

Likewise, we will show you personalised ads until you change your browser and or Cookies settings so that the permission to do so is revoked.  

  • Analysis of usability and quality to improve our services.

If you access our Website, we inform you that we will treat your browsing data for analytic and statistic purposes, i.e., to understand the manner in which users interact with our Website and with the actions we implement on other websites, so we can improve our services. Please read our Cookies section below for more information.

In addition, we occasionally perform quality surveys and actions to know the degree of satisfaction of our customers and users and detect the areas which may be improved to enhance the user experience and provide a higher quality service.  

We will process your data occasionally for the time during which we proceed to carry out a specific quality action or survey or until we anonymise your browsing data.



To achieve the purposes mentioned in this Privacy Policy, we must grant access to your personal data to third parties that provide us with support in the services that we offer you, i.e.:

  • financial institutions;
  • anti-fraud detection and prevention entities;
  • technological and analytical service providers;  
  • providers and partners of services related to logistic, transport and delivery and/or their partner establishments;
  • providers of customer support related services;
  • service providers and collaborators related to marketing and publicity, such as advertising agencies, advertising partners or social media that in certain cases may act as data controller.



We undertake to keep your personal data confidential and to strictly use it for the purposes set out above.

In addition, we may offer you the possibility to exercise your rights and setting your privacy preferences when using some of our services or browsing our Website.

In particular, notwithstanding the purpose or legal basis we use to process your data, and to the extent provided by law, you are entitled to the following:

  • To have access to the data we collected from you. In the event that you are a Website registered user, you may at all times consult this information in the personal data section of your account.  
  • To request us to rectify the data that we have available. Please bear in mind that if you are a registered user on the Website, you may also access the relevant personal data section to change or update your personal data. The user shall solely be liable for any loss or damage caused to the Website or to the person responsible for the Website or to any third party by providing erroneous, inaccurate or incomplete information in the registration forms.

Please remember that, as a general rule, you must provide us only with your own data, not with those of third parties, other than to the extent otherwise permitted in this Privacy Policy.  

  • To request from us the deletion of your personal data to the extent that they are no longer necessary for the purpose for which we need to keep processing them, as we have explained above, or when we are no longer legally permitted to process them.  
  • To request us to cancel or limit the processing of your personal data, which entails that in certain cases you can request us to temporarily suspend the processing of the data.  

If you have given us your consent to process your data for any purpose, you also have the right to withdraw such consent at any time.

Should you not wish us to send information to third parties to show you ads, you can do it through several means such as changing your preferences on your browser and/or Cookies settings, reviewing the privacy policies and settings of the social media sites on which you have profiles or sending us an email to the email address mentioned in the Contact Us section informing us of your request.  

Please note that we do not alter our Website’s data collection and use practices when we see a Do Not Track signal from your browser.



We may amend the provisions of this Privacy Policy whenever appropriate. Should we do so, we will notify you by various procedures through the Website (for example, through a banner or a pop-up), or we may even send you an e-mail notice when the change in question is relevant to your privacy, to enable you to review the changes, assess them and, as the case may be, object or unsubscribe from any service or functionality. In any case, we suggest you to review this Privacy Policy from time to time.



  • What are Cookies used for on our Website?  

We use Cookies, subject to your consent, to facilitate your browsing in the Website, understand how you interact with us, and in certain cases, to be able to show you advertisements in accordance with your browsing habit.  

Cookies are data files which can hold small amounts of info and they are stored on your device (computer, smartphone, etc) when you first visit a website. We use Cookies when you visit our Website, but you can choose to not allow some types of Cookies. But don’t forget, blocking some Cookies may impact your experience of the site and the services we are able to offer.

The main goal of our Cookies is to make your browsing experience as easy and efficient as possible. For example, they are used to remember your preferences (language, country, etc.) when browsing and during future visits. We also use our Cookies to continuously improve our services and Website, and to offer customised advertising according to your browsing habits.

Information collected on Cookies also allow us to improve our Website by making estimates on statistical data and patterns of use (number of visits, most visited sections, visit time, etc.), gain a statistical understanding of how users interact with the Website so as to improve our services, and to adapt the Website to your individual interests, accelerate searches, etc.

We may sometimes use Cookies to obtain information that enables us to display advertising, from our Website, third-party platforms or any other means, based on an analysis of your browsing habits (products visited, sections consulted, etc.).  

In any case, the Cookies we use never store sensitive information such as passwords, credit or debit card details, etc.  

  • How can you manage the use of Cookies on this Website?  

In the Cookies settings panel, available at all times on our Website, you can enable or disable the use of Cookies that are not strictly necessary for Website functioning and find detailed information about the specific Cookies we use.

Alternatively, if you are browsing the Internet, you can disable the use of Cookies on your browser at any time.  

Please remember that both managing the Cookies settings panel and opting to reject Cookies is specific to each browser you are using. Therefore, if you configure Cookies one way on one device and want your option to apply equally to another device, you must enable the same option on the other device.

  • Who uses the information stored on Cookies?  

The information stored on our Website Cookies is only used by us, except those identified as “Third-party Cookies”, which are used and managed by external entities to provide us services aimed at improving our services and the user experience when browsing on our Website.



For more information about our privacy practices, or if you would like to make a complaint, please contact us by e-mail at info@antoinekaram.com or by mail using the details provided below: https://www.antoinekaram.com/